You can place an order directly through our website, or by calling us at +44 0208 5526586 to place your order over the phone.

Working Hours: Monday – Friday: 9:00 AM – 5:00 PM (UK Time)Saturday, Sunday & Bank Holidays: Closed

Most orders placed before 2:00 PM (Monday–Friday) are dispatched within 1 working day.

No, the delivery address must be the same as the billing address.

All parcels are delivered via Royal Mail or its authorised partner couriers.

We accept the following payment methods:

• Card payments on our website
• PayPal
• Bank Transfer / Bank Deposit

Cards Accepted: Visa, MasterCard, Visa Debit, Maestro, Visa Electron, Solo
(American Express is accepted via PayPal only.)

No, VAT (20%) is not charged on online orders.

The courier will attempt delivery. If unsuccessful, the parcel may be left with a neighbour or in a safe place.

If the parcel is returned to us, we will refund the order amount excluding delivery charges, or you may choose to pay a re-delivery fee.

Please notify us within 5–10 working days if you have not received your order. After this period, we cannot accept responsibility for undelivered parcels.

Yes, depending on stock availability and circumstances.
Please call us on +44 0208 5526586 before placing your order so we can arrange fast-track processing where possible.

For full details on delivery charges, please visit our Delivery Information page.

Yes. Once your order is dispatched, tracking details will be emailed to you.
Alternatively, you may contact us at +44 0208 5526586 to obtain your Tracking ID.

You may make changes before completing checkout.
If your order has already been placed, please contact us immediately.
Changes cannot be made once the order has been dispatched.

Yes, you can cancel your order by contacting us.Orders cannot be cancelled once they have been dispatched.

We primarily specialise in footwear, and also offer a wide range of:

• Women’s clothing
• Jewellery
• Sunglasses
• Accessories
• Bags

You can reach us through the following channels:

📞 +44 0208 5526586
📧 store@shalimarshoes.co.uk

We aim to respond as quickly as possible.

For full details, please visit our Returns & Refunds page.

No. Shalimar Shoes does not store your payment details.
All payments are processed securely through encrypted payment gateways to ensure your online safety.